DELIVERY

In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. Should you not be home when delivery is attempted, Australia Post will leave you a notice detailing how you can obtain delivery of your Veuve Clicquot purchase

PRE-ORDER DELIVERY

Items available for pre-order have very limited quantities and are currently on their way to Australia. Estimated delivery months are stated on the product page, however these are estimates only and Moet Hennessy cannot be held responsible for delays in shipments.
You will receive communication via email once your order is on its way.

ESTIMATED SHIPPING TIMES

Please allow for 1-2 days to dispatch plus shipping:

TRANSIT GUIDELINES
ACT
• 1 – 2 days (both metro and regional)

NSW
• Metro: 1 – 2 days
• Regional; 2 – 4 days

NT
• Metro: 5 – 7 days
• Regional: 6 – 10 days

QLD
• Metro: 1 – 2 days
• Regional: 3 – 5 days

SA
• Metro: 2 – 3 days
• Regional: 3 – 6 days

TAS
• Metro: 4 – 5 days
• Regional; 4 – 7 days

VIC
• Metro: 1 – 2 days
• Regional: 3 – 5 days

WA
• Metro: 4 – 5 days
• Regional: 5 – 10 days

ARROW PERSONALISATION

For orders over 6 bottles, please send an enquiry to VeuveClicquotAustralia@moethennessey.com

Please note: Our team of professionals will personalize your arrow with your selected destination. It will be dispatched from our fulfilment centre in 3-5 business days.
Your personalised arrow will be printed with the message exactly as entered in the text box so please carefully check all details are correct prior to adding to cart.
Once the order is placed, it cannot be cancelled and there can be no changes to the personalisation message included for the bottle. Moët Hennessy cannot be held responsible for errors made during the order process. The picture generated on the product page is for display purposes only and the final result may differ from the generated picture.

TRACK YOUR ORDER

Once your order has been shipped and is on its way, you'll receive an email with tracking information so you can check on the status of your order.

DAMAGED IN TRANSIT GUARANTEE

In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.

RETURNS

We do not accept returns on items due to a change of mind.

CAN I SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

RESTRICTED POSTCODES

We are unable to deliver to the following restricted postcodes:
Queensland 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895
Western Australia 6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6714, 6716, 6718, 6751, 6754, 6798, 6799, 6765, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770
South Australia 5723, 5724, 5734, 5680, 5690
Northern Territory: We do not deliver to the Northern Territory
New South Wales 2898, 2899